![]() ![]() ![]() If you would like to speak with someone in the sales department press 2, for the service department press 3, for the operator please press 0 or remain on the line. If you know your party's extension you may dial it at any time during this message. Pressing 0 will transfer the caller to the operator) Pressing 9 will send the caller to a dial-by-name directory. An "Operator Message" button will flash when there is a message waiting. (In this example pressing 1 will allow the caller to leave a message in the operator mailbox. For a company directory press 9, for the operator please press 0 or remain on the line This can ring one phone or multiple phones. Calls are routed via a SINGLE DIGIT MENU, for example, you might have a caller routed to your sales department if they press 2 from the auto-attendant. The Auto-Attendant can be programmed to immediately answer incoming calls or to answer calls after a set amount of rings (usually no more than 5). The Automated Attendant answers calls with a digital recording and allows callers to route themselves based on input they dial on their telephone. If the call is not answered within 4 rings the auto-attendant greeting plays. The caller is routed to the appropriate extension based on the choices he or she made while listening to the auto-attendant greetingĭescribe how calls should ring into your office:Įxtension 101 rings. If the call is not answered within 4 or 5 rings the auto attendant picks up and plays a greeting giving the caller options.Įxample 3: When a call rings in the auto-attendant answers the call and plays a greeting offering the caller several options. All employees share the responsibility of transferring callers to the appropriate extension. ![]() If the receptionist cannot answer the call within several rings the auto attendant picks up and plays a greeting giving the caller options.Įxample 2: When a call rings in all the phones in the office rings. ![]() The receptionist at that phone answers all the calls and transfers the caller to the appropriate extension. See the below examples for common setups:Įxample 1: Calls ring into a main operator phone. When an outside caller dials your main telephone number how would you like the call answered? For example, would you like the phone system auto-attendant to answer the call or will you have a live person or group of people answering calls? ![]()
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